Data Deletion Instructions

• Email info@toriaos.com with the subject “Data deletion request”.
• Tell us the platform (Facebook Messenger, Instagram or LINE), the name or username shown on your account, and the business you contacted.
• We confirm the request, delete your messages, their translations and your profile data from that business’s inbox, and reply by email within 30 days.

Messages are also deleted automatically when the retention period of the business’s TORIA plan ends, and within 30 days after the business’s contract ends or it disconnects the account.

• Disconnect the account in TORIA Chat settings, or remove TORIA Chat from the Business Integrations settings of your Facebook account. This stops new messages and deletes the access token.
• To delete all stored conversations immediately, email info@toriaos.com from the account owner’s address. We delete them within 30 days and confirm by email.

Delete your staff account yourself in TORIA Chat (app or web): Settings → Account → Delete account. Your settings and notification registrations are deleted at once; the store's conversation history stays as the store's records. You can also ask your business administrator to remove you, or email info@toriaos.com.